Questions & Answers
Quick answers about products, orders and payments, exchanges, and returns. Can’t find what you’re looking for? Contact us.
Product Questions
Yes. We are not just a reseller — we have our own production line for LAROSE perfumes. In addition, we supply fragrance raw materials and manufacturing supplies for other businesses and brands. All our products are subject to quality standards in sourcing, formulation, and packaging.
Oud oil is a natural oil extracted from the wood of the agarwood tree. It is known for its deep, rich woody aroma and long-lasting performance, which can last throughout the day. Fragrance Oils, on the other hand, are concentrated fragrance formulations used as a key ingredient in the production of perfumes, candles, air fresheners, and other scented products. The former is generally a finished product intended for direct use, while the latter is primarily a raw material used in manufacturing.
Yes, we offer wholesale prices for fragrance oils, bottles, caps, pumps, and raw materials. The minimum order quantity varies depending on the product. To receive our wholesale price list, contact us directly via WhatsApp at: 971555535625+.
Yes, this is one of our core services. We work with you on the fragrance formulation, bottle, cap, and pump selection, as well as filling and packaging, with ongoing support from the design stage through to launch. Contact us to discuss your project details and required quantities.
Each product in our store includes a description outlining its fragrance family, notes, and longevity. If you’re unsure between two options, use the feature... Product comparison ...available in the store, or contact our team via WhatsApp, and we’ll recommend the most suitable option based on your preferences and the occasion you’re looking for.
Yes, we offer specialized courses in the art of perfume design, from beginner to professional level. Our courses cover the fragrance pyramid, blending ratios, handling raw materials, and the fundamentals of creating a well-balanced fragrance formula. Course dates and fees are available in the Courses section. Educational Courses.
Payments & Orders
We accept credit and debit cards (Visa and Mastercard), cash on delivery, and bank transfers. All prices are displayed in UAE Dirhams (AED) and include VAT.
Delivery time within the UAE is from 2 to 5 business days. Delivery times are calculated from the date your order is confirmed.
Once your order has been shipped, you will receive a message containing the tracking number. You can also log in to My Account → My Orders to check your order status at any time. If you experience any delay, please contact us at 97165562611+.
Yes, within 12 Hour Orders can be modified or canceled after confirmation, provided they have not yet been shipped. Please contact us immediately via WhatsApp and include your order number. Once the shipment has left our warehouse, modifications are no longer possible, and the standard return procedure will apply.
Exchanges & Returns
You can request a return within 10 days From the date of delivery, provided that the product is in its original condition, unused, and returned with its original packaging and invoice.
For safety and hygiene reasons, opened, used, or unsealed perfumes and fragrance oils are not eligible for return. Custom-made products ordered specifically by the customer (private-label manufacturing) and educational courses after they have started are also non-returnable. Unused bottles, caps, and equipment are eligible for return within the specified return period.
We’re sorry about that. We’ll resolve the issue at our expense. Please take photos of the product and the outer packaging, then send them along with your order number via WhatsApp at 971555535625+ Within 48 hours from the date of delivery, and we’ll arrange a replacement or a full refund at no additional shipping cost.
Once the product has been received and inspected, the refund will be processed within 10 business days.The refund will be credited to the original payment method and may take an additional 5 to 10 business days to appear in your bank account, depending on your bank’s processing time. For cash-on-delivery orders, refunds will be issued via bank transfer or as store credit, according to your preference.
Still have questions?
Contact us
We are always pleased to communicate with you and receive your inquiries and suggestions around the clock,
We are here to provide you with the best possible support!